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Re: Interesting DSL anecdote.
On Wed, 7 Jun 2000, Steve Sobol wrote: > Apropos of the recent DSL discussion: > > I'm looking for a DSL wholesale provider so I can resell to end-users. > I called both Covad and Rhythms today. > > There are exactly two menu options on Covad's auto-attendant: sales > and customer service. I didn't think either was appropriate, as I'm > looking for the department that deals with resellers and channel > partners (and the sales option was to "become a Covad customer", > implying that that option was for end-user sales). You need a better number. > But that's all there is. There isn't even an option to be forwarded > to an operator. > > I hit the number for sales, waited five minutes, decided I didn't > feel like waiting and hung up. Heheh. > I then called Rhythms, dialed zero for the operator, asked for > someone who handles resellers, got a human within thirty seconds > of being transferred, and started chatting. He asked me a couple > questions, found out who the sales rep is that handles my > territory, and I expect to get a call back from the sales rep by > the end of business tomorrow. > > I guess Rhythms is more interested in my business than Covad is. Hmm, wonder why? I bet is is because they can't electronic bond with anyone so their guys have plenty of free time. Not that I am a big Covad fan, but at least I am bonded to them. ><> Nathan Stratton CTO, eXario Networks, Inc. [email protected] [email protected] http://www.robotics.net http://www.exario.net > -- > North Shore Technologies, Cleveland, OH > http://NorthShoreTechnologies.net > Steve Sobol, BOFH - President, Chief Website Architect and Janitor > Spammers and Net-abusers: Don't bother asking me for service. See > http://NorthShoreTechnologies.net/go/policy/ for more information. >