North American Network Operators Group
Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical

RE: Interesting DSL anecdote.

  • From: Vadim Antonov
  • Date: Wed Jun 07 19:31:07 2000 
To be fair to Concentric, they do return calls, and getting
to a live person is not that complicated.

Co-ordination with local carriers is an entirely different
story...

--vadim

From: Michael Medwid <[email protected]>
To: "'Steve Sobol'" <[email protected]>, [email protected]
Subject: RE: Interesting DSL anecdote.
Date: Wed, 7 Jun 2000 15:57:14 -0700 
MIME-Version: 1.0

Reminds me of Concentric's inane auto-attendant system.  I was
trying to reach tech support as my DSL line had gone down
(Covad/Concentric.)  Concentric's voice prompt says "To find
out about our technical support please visit our web site
at www.concentric.com."  Ahhhhhhhhhhgh!  I wrote them and 
complained.  They apologized.  Nothing changed.