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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical RE: Interesting DSL anecdote.
Reminds me of Concentric's inane auto-attendant system. I was trying to reach tech support as my DSL line had gone down (Covad/Concentric.) Concentric's voice prompt says "To find out about our technical support please visit our web site at www.concentric.com." Ahhhhhhhhhhgh! I wrote them and complained. They apologized. Nothing changed. It's all part of a vast call-avoidance conspiracy. If there were truth in some of these auto-attendant systems there'd be two prompts: To buy stuff from us press one. To get out of our face and stop costing us money press any other key. Or stay on the line and we'll disconnect you shortly. -Michael -----Original Message----- From: Steve Sobol [mailto:[email protected]] Sent: Wednesday, June 07, 2000 3:43 PM To: [email protected] Subject: Interesting DSL anecdote. Apropos of the recent DSL discussion: I'm looking for a DSL wholesale provider so I can resell to end-users. I called both Covad and Rhythms today. There are exactly two menu options on Covad's auto-attendant: sales and customer service. I didn't think either was appropriate, as I'm looking for the department that deals with resellers and channel partners (and the sales option was to "become a Covad customer", implying that that option was for end-user sales). But that's all there is. There isn't even an option to be forwarded to an operator. I hit the number for sales, waited five minutes, decided I didn't feel like waiting and hung up. I then called Rhythms, dialed zero for the operator, asked for someone who handles resellers, got a human within thirty seconds of being transferred, and started chatting. He asked me a couple questions, found out who the sales rep is that handles my territory, and I expect to get a call back from the sales rep by the end of business tomorrow. I guess Rhythms is more interested in my business than Covad is. -- North Shore Technologies, Cleveland, OH http://NorthShoreTechnologies.net Steve Sobol, BOFH - President, Chief Website Architect and Janitor Spammers and Net-abusers: Don't bother asking me for service. See http://NorthShoreTechnologies.net/go/policy/ for more information.
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