North American Network Operators Group

Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical

Interesting DSL anecdote.

  • From: Steve Sobol
  • Date: Wed Jun 07 18:42:21 2000

Apropos of the recent DSL discussion:

I'm looking for a DSL wholesale provider so I can resell to end-users.
I called both Covad and Rhythms today.

There are exactly two menu options on Covad's auto-attendant: sales
and customer service. I didn't think either was appropriate, as I'm
looking for the department that deals with resellers and channel
partners (and the sales option was to "become a Covad customer",
implying that that option was for end-user sales). 

But that's all there is. There isn't even an option to be forwarded 
to an operator.

I hit the number for sales, waited five minutes, decided I didn't
feel like waiting and hung up.

I then called Rhythms, dialed zero for the operator, asked for 
someone who handles resellers, got a human within thirty seconds 
of being transferred, and started chatting. He asked me a couple 
questions, found out who the sales rep is that handles my 
territory, and I expect to get a call back from the sales rep by
the end of business tomorrow.

I guess Rhythms is more interested in my business than Covad is.

North Shore Technologies, Cleveland, OH
Steve Sobol, BOFH - President, Chief Website Architect and Janitor
Spammers and Net-abusers: Don't bother asking me for service. See for more information.