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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: DSL (was shopping for NOCs)
> Well > > In my case, I have dialtone but no DSL. Pacbell will not return my calls or > emails. I am back to a 56K modem for doing work from home. > > The funny thing is Pacbell is showing these commercials against the cable > modem company on TV. I had cable modem for 2 years before I moved to the Bay > Area and had only one outage that lasted less than a day (fiber cut, cox > cable, arizona). > > I think Pacbell hasn't a clue. > > Go figure. > > Bora Akyol DSL NOCs to my experience are badly run and resolution time is not good (to put it nicely). They do not keep good documentation (or their people don't choose to use it) on what circuits affect which customers, which ISPs their outages affect, or how to match a CID with a dslam. Most notable in this area is Northpoint's NCC. My hope is that either (a) over time they will get more standardized in their outage notification and communication with the ISPs they partner with (b) the technology becomes outdated soon and customer connectivity does not rely on their technical support. Joseph
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