North American Network Operators Group

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Re: shopping for NOCs

  • From: Joshua Goodall
  • Date: Thu Jun 01 06:25:21 2000

On Wed, 31 May 2000, John Hall wrote:

> No resolution yet, but the person made ALL the difference.  Too bad, US
> West has so few good people.

The situation is excerbated by the tendency of good support personnel to
climb the corporate ladder into systems/routing. Very often I've seen tech
support hired as little more than answerphone monkeys, naturally
encouraging those with an emerging clue to either leave or rise.

However, look at the twentysomethings now populating engineering teams:
many of the very best have been through what they regard as the "tempering
fire" of doing ISP telephone support. Is that a good indicator? I suspect
it's just a specific example of apprenticeship before mastery.


Joshua Goodall
IP Data Systems Architect                              Cook, Thief, Lover
[email protected]                               [email protected]