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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: shopping for NOCs
On Wed, 31 May 2000, John Hall wrote: [snip] > No resolution yet, but the person made ALL the difference. Too bad, US > West has so few good people. The situation is excerbated by the tendency of good support personnel to climb the corporate ladder into systems/routing. Very often I've seen tech support hired as little more than answerphone monkeys, naturally encouraging those with an emerging clue to either leave or rise. However, look at the twentysomethings now populating engineering teams: many of the very best have been through what they regard as the "tempering fire" of doing ISP telephone support. Is that a good indicator? I suspect it's just a specific example of apprenticeship before mastery. joshua -- Joshua Goodall IP Data Systems Architect Cook, Thief, Lover [email protected] [email protected]
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