North American Network Operators Group|
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Re: shopping for NOCs
Joseph Birthisel wrote: > The people do make the difference. Case in point: Last night I called USless West to complain (again) about the horrible service on my DSL connection. I'm seeing between 4% and 30% packet loss continuously since their big (unreported, 'cept here) outage a week or so ago. Last time I called the rep. could barely spell DSL and all they did was search their knowledgebase and read the answers back. This time, the guy did a bunch of pings and traceroutes, found the leaky router (which I confirmed) and put in a Trouble Ticket with uswest.net. No resolution yet, but the person made ALL the difference. Too bad, US West has so few good people. -- John Hall <[email protected]> F5 Networks, Inc. Senior Test Engineer 206-505-0800 Afternoon very favorable for romance. Try a single person for a change.