North American Network Operators Group

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  • From: Sean Donelan
  • Date: Sat Apr 29 05:13:10 2000


4/25/2000  9:45am PDT Approximate beginning of service interruption
4/25/2000 10:48am PDT First post to NANOG about problem
4/25/2000 10:57am PDT NANOG post "all circuits busy" calling provider NOC
4/25/2000 11:27am PDT First post from provider executive to NANOG
4/25/2000  2:09pm PDT Provider client communication (Switch Related Issues)
4/25/2000  5:30pm PDT First news report published in trade press
4/25/2000  7:43pm PDT Provider client communication (Network Issues)
4/26/2000  7:17pm PDT Customer letter from provider executive officers

Overall a very impressive response by the provider.