Re: Example of good customer communication

• From: Steve Sobol
• Date: Fri Apr 28 23:34:29 2000

Sean Donelan wrote:
 
> CSX experienced a communication outage this morning in their MCI/Worldcom
> supplied network.  Here is an example of CSX's customer notification
> 
> http://www.csxt.com/cus/pressview.cfm?ID=3191

Very well-written. Concise, to the point, and doesn't attempt
to hide anything.

--
North Shore Technologies, Cleveland, OH 
http://NorthShoreTechnologies.net
[email protected] - 888.480.4NET - 216.619.2NET

"Never attribute to malice events more properly attributed to corporate
greed." --Me, March 28th, 2000

• References:
  • Example of good customer communication Sean Donelan

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