North American Network Operators Group

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Re: Example of good customer communication

  • From: Steve Sobol
  • Date: Fri Apr 28 23:34:29 2000

Sean Donelan wrote:
> CSX experienced a communication outage this morning in their MCI/Worldcom
> supplied network.  Here is an example of CSX's customer notification

Very well-written. Concise, to the point, and doesn't attempt
to hide anything.

North Shore Technologies, Cleveland, OH
[email protected] - 888.480.4NET - 216.619.2NET

"Never attribute to malice events more properly attributed to corporate
greed." --Me, March 28th, 2000