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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: DSL problems (PacBell and Covad)
>> PacBell's DSL outage was reportedly due to a switch failure, although >> PacBell couldn't tell or wouldn't tell, how many customers were affected >> by it. >> >> Is this simply a case of different providers having switch problems at >> the same time? Typical problems of deploying bleeding edge technology? > >Pachell also has often a response time problem. I know of at least two >locations were down for over 5 days, because they had a switch problem >there and it took them that long to get it repaired. This is also the case for Bell Atlantic. I've been down twice in the last two month for over 5 days (at my home), and I know of several other customers who have had multi-day outages. Widespread outages seem to be resolved within 24-48 hours (DC/Nor VA/MD was down recently for almost 2 days), which is bad enough, but problems invoving a single CO, or just a few customers, tend to be resolved whenever someone at BA feels like finding something to do, which apparently isn't often. Call support is terrible as well, but we won't even go into that. Normally, with issues like this, I'd say tough luck and find yourself another provider, but in most of these long-outage cases, at least on the east coast, the problem has been with the circuit being down, which, in most areas, is still provided by your telco. So even if you had a different provider supplying your connection (Flashcom, etc.), you would still be down. I thought this was supposed to be a competitive market? -- Nick Bastin Software Developer OPNET Technologies
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