North American Network Operators Group|
Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical
RE: Network Solutions with another twist
is anyone keeping track of NSI errors? > Ken Eddings > Sent: Wednesday, April 19, 2000 2:34 PM > > I second that. I've been dealing with them around four years now and > have never managed to speak to a human. I avoid speaking to NSI support critters as much as possible and I never ask for anything "out of the box". Been doing that for five years now. > When pushed we've had to expedite things and pay the new expediting > fee, which wouldn't have been necessary had reasonable customer > service been available in the first place. Seems to me the generally > regarded poor service might be used to drive business to their > extra-cost services. But ... of course!<g> > At 11:43 AM -0400 4/19/2000, Stewart Gott wrote: > scary! Their > >attitude seems to be if you fill out the on-line or email form to the > >computer's satisfaction, and the computer accepts and > processes it, fine, > >otherwise they have absolutely no clue how to help you, how to change > >anything, how to update anything, it really is pathetic! Agreed, this seems to be the standard. Note that Verisign is almost as bad. We went to self-signed certs, a long time ago, because we were tired of getting raped there as well. Now that Verisgn has bought NSI, I expect no improvement in service. They probably still won't be able to get Guardian running right.