North American Network Operators Group

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Re: Sprint routing issues

  • From: Nick Bastin
  • Date: Thu Mar 23 01:18:44 2000

>On Thu, 23 Mar 2000, Nick Bastin wrote:
>> >I can ping all of them, but none answer DNS queries.  Makes it tough to
>> >access their customers.
>> Sprint has a master ticket #3461302 open for at least something related to
>> this problem, or at least that's what the engineer thought.  Apparently
>> they're having an 'issue' with a router on the east coast.  He muttered
>> something about gateway 13, but I didn't catch it all.
>I just got another call back to tell me that they'd isolated the problem
>to the Orlando, FL site where we connect to them.  I said "I don't think
>so."  All their NS servers are unreachable or unresponsive (to the whole
>net, not just me), and they think it's a bad circuit in Orlando?  It seems
>almost like the two callbacks I've gotten so far are from different parts
>of Sprint.  Neither seems to know what the other is doing.  Neither seems
>to know what's going on in general.  At least the first one knew there was
>some general "big problem" on their network.  Both are acting on the same
>ticket opened by a single phone call from me.

Probably a good sign -  their name servers are responding again.
traceroute's still die though.

; <<>> DiG 8.2 <<>> @ any any
; (1 server found)
;; res options: init recurs defnam dnsrch
;; got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 6
;; flags: qr rd; QUERY: 1, ANSWER: 10, AUTHORITY: 0, ADDITIONAL: 7
;;, type = ANY, class = ANY

<actual reply deleted to save space>

;; Total query time: 44 msec
;; FROM: rwstevens to SERVER:
;; WHEN: Thu Mar 23 00:46:18 2000
;; MSG SIZE  sent: 28  rcvd: 402

Nick Bastin
Software Developer
OPNET Technologies