North American Network Operators Group|
Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical
Wow, customer communication is catching on
It looks like this customer communication thing is catching on. After three consective problem Sundays, Microsoft decided it might be a good idea to tell its network customers what was happening (no more nebuleous statements blaming the "Internet"). >From Microsoft's web page: >December 5 Connection Problems >As you may know, at 7 P.M. on the night of Sunday, December 5, there were >severe connection problems, which resulted in disconnections and lag. This was >because a reconfiguration in our datacenter was made at that time. Due to a >communication breakdown (which we are assuring will not happen again), word of >this change did not reach those of us who inform the players of such a >reconfiguration. Had we known about the reconfiguration, we would have warned >you not to play while it was going on. > >Adding to the problem, after the reconfiguration stopped, we gave the players >the "all clear" to re-enter the game. Unfortunately, within 20 minutes, there >was a datacenter problem, and this caused more connection disruptions. We are >still investigating the cause of this problem; it was not caused by another >reconfiguration but probably was a consequence of the previous one. > >We deeply apologize for these problems, both that a reconfiguration was made >during a busy time, and that you did not get adequate warning. > >NOTICE: Datacenter Reconfiguration December 6 > >In an effort to eliminate further connection disruptions in our datacenter, a >reconfiguration is being done late on December 6. This will begin at midnight >and end at 5 A.M., Pacific time. It is strongly advised that you do not play >AC during this time, as bad lag can hit at any moment. After 5 A.M., cautious >play is advised until we are sure the new configuration is stable.