North American Network Operators Group

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Re: AT&T Worldnet problem

  • From: Steve Sobol
  • Date: Fri Dec 03 18:32:17 1999

AT&T... the Anti-WorldCom :)

Sean Donelan wrote:

> Additional information from the AT&T web site about Wednesday's Worldnet
> problem.
>
> >An Apology... And an Explanation.
> >
> >On December 1, 1999, there was an outage that affected AT&T WorldNet Service
> >members. First I would like to apologize for any inconvenience this may have
> >caused, and second, I'd like to explain what happened.
> >
> >This problem was not caused by AT&T's network. However, it did affect our
> >system, and our members. Another Internet Service Provider made a network
> >change that caused the public Internet to have incorrect information on how to
> >reach AT&T WorldNet servers. As a result AT&T WorldNet customers could not
> >browse the Internet, and mail from other Internet Service Providers to AT&T
> >WorldNet members was delayed. AT&T engineers worked to isolate the problem and
> >provided a work around to restore service by 4:30 p.m. In addition, AT&T
> >notified the other Internet Service Provider, who in turn corrected their
> >configuration. The smooth operation of the entire Internet depends on accurate
> >information and cooperation from all Internet Service Providers. This reflects
> >the distributed nature of the Internet and its design characteristics.
> >
> >AT&T WorldNet Service continually works to improve its service. In fact, based
> >on a recent study by Solomon Wolff Associates, AT&T WorldNet Service was rated
> >as having the highest level of customer satisfaction among the five largest
> >Internet Service Providers.
> >
> >Again, you have our sincerest apologies for yesterday's outage. Please be
> >assured that we are working to prevent this kind of an interruption in the
> >future.
> >
> >Thank you for being an AT&T WorldNet Service customer.
> >
> >Ed Chatlos
> >AT&T WorldNet® Service Vice President & General Manager