|
North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical RE: AT&T Worldnet problem
Additional information from the AT&T web site about Wednesday's Worldnet problem. >An Apology... And an Explanation. > >On December 1, 1999, there was an outage that affected AT&T WorldNet Service >members. First I would like to apologize for any inconvenience this may have >caused, and second, I'd like to explain what happened. > >This problem was not caused by AT&T's network. However, it did affect our >system, and our members. Another Internet Service Provider made a network >change that caused the public Internet to have incorrect information on how to >reach AT&T WorldNet servers. As a result AT&T WorldNet customers could not >browse the Internet, and mail from other Internet Service Providers to AT&T >WorldNet members was delayed. AT&T engineers worked to isolate the problem and >provided a work around to restore service by 4:30 p.m. In addition, AT&T >notified the other Internet Service Provider, who in turn corrected their >configuration. The smooth operation of the entire Internet depends on accurate >information and cooperation from all Internet Service Providers. This reflects >the distributed nature of the Internet and its design characteristics. > >AT&T WorldNet Service continually works to improve its service. In fact, based >on a recent study by Solomon Wolff Associates, AT&T WorldNet Service was rated >as having the highest level of customer satisfaction among the five largest >Internet Service Providers. > >Again, you have our sincerest apologies for yesterday's outage. Please be >assured that we are working to prevent this kind of an interruption in the >future. > >Thank you for being an AT&T WorldNet Service customer. > >Ed Chatlos >AT&T WorldNet� Service Vice President & General Manager
|