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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical MCI/Worldcom customer advisory
Although I said I wouldn't post any more updates about the MCI/Worldcom frame-relay problems, since I said MCI/Worldcom wasn't keeping its customers updated, I should inform you that we received our first 'customer advisory' from MCI/Worldcom at 1:57am CDT this morning. MCI/Worldcom informed us they are 'upgrading' their network, and some customers may see a few service interruptions or congestion. Because MCI/Worldcom's PR department seems determined to declare me a crank posting rumors on the Internet, perhaps other MCI/Worldcom customers carry more weight. http://www.cbot.com/news_views/trading.html I called it a "collapse," MCI/Worldcom's President of operations called it a "meltdown." I think either word communicates the seriousness of the situation better than MCI/Worldcom's PR department calling it an "upgrade." Those that have read my postings over the years know I'm less upset about the actual outage, than I'm angry about the management response to the problem. The entire weekend we couldn't reach anyone with more authority at MCI/Worldcom than the call-taker or first-level tech. The upper management simply vanished. BTW, I think Alan is just worried because Frontier bid on replacing MCI/Worldcom as our frame-relay provider, and he might get me as a customer again. -- Sean Donelan, Data Research Associates, Inc, St. Louis, MO Affiliation given for identification not representation
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