North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Outage: MCI Worldcom NOC
[email protected] (Kit Knox) writes: >The entire ticketing system is currently down in the MCI Worldcom NOC with >no ETR. > >They are currently unable to open any trouble reports or check the status >of existing tickets. Yes, MCI/Worldcom has been having problems with their trouble ticket system. It was down on July 7 and a couple of other times when we called. At least MCI/Worldcom tells you the system is down. Some other carriers seem to just make up ticket statuses when their systems are down. I'm surprised though MCI/Worldcom wouldn't open a manual ticket. Maybe its just because I'm such a PITA. But even when their automated system is down, we've gotten MCI/Worldcom to open a paper ticket. And yes, I've escalated a paper ticket. So paper ticket was being passed on, and not just the customer service rep throwing the paper in the trash as soon as I hung up the phone. -- Sean Donelan, Data Research Associates, Inc, St. Louis, MO Affiliation given for identification not representation
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