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Re: NSI/Internic operational announcement list
> >> Now, Paul...you KNOW that customer service and NSI are mutually exclusive > >> terms. i don't agree. nsi has made a lot of mistakes but they have also held a monopoly position in a market that's doubled more than annually for most of the last decade. for them to only suck as much as they do, is a miracle that they can be proud of. note that i'm not going to get into whether they have engineered their monopoly status -- that's a separate issue that seems to be well covered on other mailing lists. as a purely operational issue, it only makes sense to say "sometimes nsi's customer service is horrid, sometimes it's good enough, sometimes it's excellent." > >> I'm still waiting for their 'Internet Ombudsman' to be named. > >> How long can it take to find someone to do it? > > That's the theory, anyway. It was announced a couple of weeks ago on the > DOMAIN-POLICY list by an open letter from the new CEO of NSI (whose name > escapes me at the moment). Supposedly this person will have unfettered > access to the Top Brass and will bring to them issues we in the user world > have as well as solicit feedback on NSI plans. > > I'm taking a very wait-and-see attitude on this one - I've heard far too > much hot air from NSI to believe it until I see it. i can think of several people who work for nsi and do this kind of thing already -- and if the ombudsman role goes to one of them, or someone like one of them, i'll say it's a great thing for nsi and for all of their customers. on the other hand i've seen this done very badly by some other companies, and i've met some people at nsi who would do it just that badly. so i'll join you in your "wait and see" stance.