North American Network Operators Group|
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Re: Cisco TAC KRAP !!
> About Ascend TAC: It depends on which issue you ask them. > If you have Problems with MAX or TNT or "access equipment" you might > have a problem :-)) > > If you are talking with them about "core switches" like our (now lovely > workingi) BSTDX 9000's we purchased from them, you get 1A (means > FANTASTIC SUPPORT) service and support. ahahaha, Yah right. Maybe in Germany but in the UK their support of Cascade products is terrible. Their account management is non-existent. We dumped all our ascend kit because of the absolute crap support in Europe, Ascend are talking to various other bits of COLT now but they don't stand a hells hope of selling anything. We just bought some lovely new AccessPath boxes. Neil. -- Neil J. McRae - Alive and Kicking. [email protected]