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Re: Cisco TAC KRAP !!

  • From: Rubens Kuhl Jr.
  • Date: Fri Jun 25 14:57:19 1999

I would not say that a message from a web-mail service which includes
X-Originating-IP in the message headers is anonymous.

Going back to the original message, viewing the headers and checking
rwhois... hummm, let's call it "exercise to the reader".

Rubens Kuhl Jr.

-----Original Message-----
From: [email protected] [mailto:[email protected]]On Behalf Of
Alex Bligh
Sent: Friday, June 25, 1999 2:25 PM
Cc: Stephen Sprunk; [email protected]
Subject: Re: Cisco TAC KRAP !!

>From a non-cisco internal point of view, when I have a problem
with Cisco TAC's performance which happens occassionally, I contact
my account manager and/or our contact in Cisco Service. Whilst
I can't say they've fixed everything 100% of the time, they are
far more likely to do something than whinging anonymously on
NANOG. Every call desk has their rogue idiots. Another part
of my company runs several desks- when people complain, we identify
the individuals and try & get it fixed. In order to do this
they'll need your name, and the rep's name.

On a final note (and no I don't take their shilling) Cisco's
TAC is the best of any large-scale hardware vendor I've
ever used. Still. Despite foibles. If you a lot worse, you
should have tried Ascend Europe (which has possibly
improved since a year ago when we dumped all their
kit - this being one of the main reasons).

The cynic in my wonders why this is posted anonymously.
Just what have you got to hide? Not working for a competitor
or market researcher per chance?

Alex Bligh
GX Networks (formerly Xara Networks)