North American Network Operators Group|
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Definition for "unattended operation"
Although some companies claim to "man" their POPs or NOCs 24 hours a day, seven days a week; I've found other industries have run into some problems with the definition of "unattended operation." It may not be in the Oxford English Dictionary, but it does show up in some safety standards and government regulations. Unattended Operation - A procedure or operation at which there is no person present who is knowledgeable regarding the operation and emergency shutdown procedures. Just having a warm body present isn't enough to claim an attended operation from a safety or government regulation perspective. And I suspect also from a network operations perspective. As far as listing additional contact information in the WHOIS database. I encourage providers to exchange contact information for the person(s) who is knowledgeable about the process and emergency shutdown procedures. However, I am beginning to think the WHOIS database operated by NSI no longer best serves the network operation community. I see little purpose in adding additional fields to a database which is so full of useless information already. Listing good contact information just results in those contacts becoming overwhelmed by spammers, vigilantes and UUNET telemarketing. The occasional appropriate message is likely to be lost, or not acted upon because of contact fatigue. -- Sean Donelan, Data Research Associates, Inc, St. Louis, MO Affiliation given for identification not representation