North American Network Operators Group|
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Re: Busy Connect
On Wed, 27 Jan 1999, William Allen Simpson wrote: > I don't know how many other small/dialup ISPs are seeing this problem. > BellSouth just turned it on in our area. Sent our support calls through > the ceiling during busy evening hours. > > >Date: Mon, 25 Jan 1999 14:39:31 -0600 > >Subject: Please Help Us > >From: "Howard Shere" <[email protected]> > > > >BellSouth recently added a feature to your phone service called "Busy > >Connect". This service plays a recording whenever you dial and get a busy > >signal offering to keep trying the number for 75 cents. This service will > >interfere with your modems ability to detect a busy signal and your computer > >will report that "the computer you are dialing is not answering" or some > >similar message. > > > >2 weeks ago BellSouth told us that this service was on our lines and we > >asked that it be removed. They told us that this would solve the "no answer" > >problems that our customers were reporting. We have continued to get > >complaints from customers about "no answer" problems and when we talked to > >BellSouth today, we were told that this service was on our customers lines > >and not on ours. We are not sure why we were given the wrong information > >when we first reported this trouble. > > > >We are asking that all of our customers call BellSouth and ask to have this > >service removed. They have refused to help us directly and have said that > >the only way to have this service removed is for our customers to call them > >directly. We've had the same up here in Canada for a while now, very annoying for customers. Anyhow, if you do *02 (Bell here uses DMS), it disables it forever (we'll until you do *02 again). We've actually put that message on our TechSupport quick tips music when you call in to report a problem... Why does technology have to be so annoying sometimes :) Later Cyril Jaouich [CJ837] --------------------- ACC NETWORK OPERATIONS EASTERN CANADA/US ---------------------------------------- Only 8117 hours before Y2K, will you be compliant?