North American Network Operators Group

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Re: Busy Connect

  • From: Dean Anderson
  • Date: Wed Jan 27 14:28:11 1999

I would complain to the FCC. Presumably, the customer is dialing the number
with their modem, and the modem isn't responding the the message "do you
want to busy connect for 75 cents".  Yet they are getting the busy connect
service and presumably are charged the 75 cents to "busy connect" without
their approval.

The service should not default to charging the customer when there is no
response to the query, as would be the case with a modem connection.

You should ask your customers to complain to the FCC and complain to Bell
South to get their 75 cents per call refunded.  Your customers should not
need to disable the service entirely.


At 11:46 AM 1/27/1999 -0500, William Allen Simpson wrote:
>I don't know how many other small/dialup ISPs are seeing this problem.
>BellSouth just turned it on in our area.  Sent our support calls through
>the ceiling during busy evening hours.

           Plain Aviation, Inc                  [email protected]