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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Busy Connect
I don't know how many other small/dialup ISPs are seeing this problem. BellSouth just turned it on in our area. Sent our support calls through the ceiling during busy evening hours. >Date: Mon, 25 Jan 1999 14:39:31 -0600 >Subject: Please Help Us >From: "Howard Shere" <[email protected]> > >BellSouth recently added a feature to your phone service called "Busy >Connect". This service plays a recording whenever you dial and get a busy >signal offering to keep trying the number for 75 cents. This service will >interfere with your modems ability to detect a busy signal and your computer >will report that "the computer you are dialing is not answering" or some >similar message. > >2 weeks ago BellSouth told us that this service was on our lines and we >asked that it be removed. They told us that this would solve the "no answer" >problems that our customers were reporting. We have continued to get >complaints from customers about "no answer" problems and when we talked to >BellSouth today, we were told that this service was on our customers lines >and not on ours. We are not sure why we were given the wrong information >when we first reported this trouble. > >We are asking that all of our customers call BellSouth and ask to have this >service removed. They have refused to help us directly and have said that >the only way to have this service removed is for our customers to call them >directly. > >BellSouth can be reached at 557-6500 (for home telephone customers) or >557-6000 (for small business customers). Tell them you want the "Busy >Connect" service removed from your line. There is no charge from BellSouth >for removing this service. >
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