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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Exodus Spam (some comments)
Since I was one of the folks spammed (and the person who's email Adam Rothschild quoted), I thought I'd add my 2 cents to the discussion. Firstly, the spam was sent to one of my previous email addresses, [email protected], a regional leased line provider I used to work for. Word has it that the idio...er..miguided individual had "heard New York Net was interested in purchasing services from Exodus" or somesuch. That is patently false. New York Net has it's own colocation space at some of the more well known colo facilities in New York City and environs. Secondly, in my original complaint to Exodus I cc:ed Ellen Hancock, their CEO. She responded a few days later with an "oops". I found this to be rather extraordinary since my current employer is a customer of Exodus and we've had ZERO luck getting her to respond to us in the past when we've had serious performance issues with their Network. I mean dead silence (though we did get some verbal satisfaction and some small improvements by talking to their regional sales folks after a month of bitching). When I pointed out this irony to Ellen, I got: "well, the problem may be our email system..i do have quite a few emails on my input queue..but none from you...i do try to respond quickly to customers..most of them seem to appreciate that.." I found it even more ironic that a company specializing in being a high tech home for colocation customers would say such a silly thing so I sent her another email suggesting she bark at her admins. I also noted that I was being put in a position where I had to start evaluating other colocation vendors due to the rather poor network performance we sometimes experience with Exodus. That generated yet another email from Ellen within an hour in which she just cc'ed me in a terse note to some subordinate asking them to "look into this situation." I haven't heard a peep since. If it sounds like I'm not a happy Exodus customer...well....I'm not. Regards, Chris -- Chris Mauritz Technical Manager, Systems Administration Rare Medium, Inc. [email protected]
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