North American Network Operators Group

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Call Management/Help Desk Software for NOCs

  • From: Martin, Christian
  • Date: Tue Aug 25 09:02:07 1998

I am interested in implementing a new Call Management/Trouble Ticketing
system for use in a mid-sized NOC.  Can anyone offer any tips on
possible products/vendors who have a nice, easy to use, integrated
package to facilitate fast response times to calls and fast resolution
to problems.  Knowledge trees and AI would be helpful, but not