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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: open relays at Earthlink
On Mon, 24 Aug 1998, Aaron Goldblatt wrote: > Of course it's a boneheaded way to run an Internet business, if you plan to > be a decent Netizen. But consider: Companies like flash.net, > earthlink.net, mindspring.com, uu.net, etc., all exist for a single > purpose: to make money. It is -costly- to fix broken configurations that > have a direct impact on customers. I think we do an extremely good job of making sure our configurations are not broken in any way that would make us a bad Netizen. If you believe otherwise and have already tried going through normal channels ([email protected] or [email protected] for example) and haven't gotten satisfactory resolution, please don't hesitate to let me know. We really do take our Core Values and Beliefs (http://www.mindspring.com/aboutms/core.html) seriously, and they don't just apply to direct customers. > You have to pay the support personnel to wade through the email and > handle the calls. You may have to pay for he calls if you're dumb > enough to have an 800 number for support. There's no surviving in this business without it. The customers demand it. It's just a cost of doing business. > Or you can continue to allow people to spam, which doesn't cost anything in > any quantifiable manner, and annoys your support staff a whole lot less. And makes you look really bad to your peers, who, in this line of business are also your customers and suppliers. Brandon Ross Network Engineering 404-815-0770 800-719-4664 Director, Network Engineering, MindSpring Ent., Inc. [email protected] ICQ: 2269442 Stop Smurf attacks! Configure your router interfaces to block directed broadcasts. See http://www.quadrunner.com/~chuegen/smurf.cgi for details.
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