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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Building a NOC
Are signatures migrating into headers? Dirk To: [email protected] Date: Wed, 25 Mar 1998 02:12:48 -0600 (CST) Cc: [email protected] RFC_Violation: You saw it here first! From: [email protected] (James Rishaw) Reply-To: [email protected] Organization: American Information Systems X-PGP-Fingerprint: <921C135D> C4 48 1B 26 18 7B 1F D9 BA C4 9C 7A B1 07 07 E8 X-Y: I'd rather be hated for something I am than loved for something I'm not. X-No-Archive: Yes X-Face: d=) On Wed, Mar 25, 1998 at 02:12:48AM -0600, James Rishaw wrote: > I helped build a NOC, too.. > > It was scrapped time and again when serious mistakes on the parts of all > (planning and esp. management) were made. > > Consider manpower. Be nice to your NOC. Let THEM pick the times that > the NOC shift will go. We started with a 3x9h shift (with overlap) and > then scrapped it for a 12h model, which has taken morale down. > > Consider training. Dont hire people unless you have the time to train them. > Serious time where other things will be put off. Assign someone to be > trainer (someone clued) and get ALL other responsibilities off of him/her > for the duration of the training, which, if done right, will be forever.. > > Don't "cut" the NOC in. Phase it in. "The NOC will be operational on x" > really doesnt make sense. It will guarantee failure, unless you have > an extra million laying around to hire triple the needed staff. My > advice, start small, train each person, phase in the NOC.. slowly > move duties over. If you have a phone system and a "NOC line", round robin > calls or ACD them so x% of them go to the NOC and the rest to the > "traditional" phone answerers. > > That's about all I can think of.. i'm sick as hell, just woke up.. > 213 am.. ugh.. > > need.. more.. nyquil.. > > -jamie > PS/The noc was not AIS. It was at a former employer. > -- > jamie rishaw (dal/efnet:gavroche) American Information Systems, Inc. > Tel:312.425.7140, FAX:312.425.7240
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