North American Network Operators Group
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Re: [NOOP] 24x7 NOC..

  • From: Perry E. Metzger
  • Date: Fri Oct 03 00:07:54 1997 
Steve Miller writes:
>  We work 4/10hr days, Sun/Mon/Tue/Wed or Wed/Thur/Fri/Sat. People get three
> days off in a row, including one weekend day.

One of the more successful 24x7 operations I've seen did 12 hour
days, four days on, four days off, two shifts. People had to get used
to it, but for many of the staffers who were used to putting in 12
hour days anyway the prospect of a four day "weekend" every week was
pretty good, though it appealed the most to the single operations
staffers and to the ones who had non-working spouses. It had a lot of
advantages in terms of operational continuity and it actually kept
morale pretty high because people got enough days away not to fry from
the stress of dealing with users constantly every day.

Perry