North American Network Operators Group|
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Re: Netrail woes (was Re: Atlanta-NAP down (fwd))
Hot Diggety! Nathan Stratton was rumored to have said... > Vary much not correct. All of our WORLDCOM circuits have been paid, and > never were late. Worldcom terminated our service because NetRail refused > to pay over 300K in circuits that NetRail never ordered. We have paid > them this amount to get our network back up. Why does this sound *too* familiar? :) I knew an ISP that offered co-lo facilities for Worldcom. Worldcom brought in a DS3 to it...took quite a while to install it - I should know, having worked 10 feet away from the various installers. Wasn't installed until end of August - and only because the ISP put on *serious* pressure to the MFS account exec where they would get a free month of service for every 24 hours they failed to have it installed. Believe me, out of nowhere, techs in the nice looking MFS Worldcom van showed up and pulled an all-nighter. ;-) So it was finally up. Start billing, start paying...no problems, right? *BZZZT*! Wrong-o. MFS later sent a bill where they claimed the then-not-installed DS3 was turned up and *active* around beginning of June or something to that effect, and demanded immediate repayment or they'd disable the circuit. None of this 30 days, 60 days notice process. You'd think that for a large bill, they'd want to discuss any problems with the customer? Nope. ISP called MFS back, tried to get account exec - he was *always* "unavailable", couldn't get anyone else... I think they finally got someone to answer only when they refused to pay without discussing the issue, only to get more of the same. I believe the ISP took MFS to court - not sure what the results were, I heard two different stories. And I was talking with one of the CEOs who was one of the first customers at MAE-East - he related a similiar story with MFS. So...hope this kind of terrorism doesn't strike anyone else. *grumbles about _extremely_ sneaky tactics* Wouldn't want to wish it on even my worst enemy. Don't get me wrong - the MFS tech folks are as good as anyone else, but it's just their sales and accounting departments that makes me *really* nervous. -Dan Foster Internet: [email protected] Disclaimers: Details may not be 100% factually correct; it's been a while since this happened.