North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Tracking cracker, help?
> What's a better way to ask for, and obtain log information in a timely > fashion? Wait 6 months for a court trial, when everyone has purged their > logs? > > Clues would be appreciated. > > -- > Dave Rand > [email protected] > http://www.bungi.com Official fax to the company on letterhead with a Cc list that includes law enforcement, phone calls, asking if you may have the person that you are speaking with on the phone for their name and position to include in your reports, etc, etc, etc. This sort of thing is frankly a severe pain, and many ISP's are tired of people crying wolf (a fairly common thing is for people who think that they are security experts to demand instant trackdowns of the person who just did an expn command to their sendmail server, etc). What you have to do is clearly and quickly get the point across that you are not clueless, and that the person doing legwork for you isn't wasting their time. Different methods work for different people (or their managers ... usually a last resort though). At the worst, you can only document lack of response. --------------------------------------------------------------------------- Andrew W. Smith ** [email protected] ** Network Engineer ** 1-888-NEOSOFT ** "Opportunities multiply as they are seized" - Sun Tzu ** ** http://www.neosoft.com/neosoft/staff/andrew ** ---------------------------------------------------------------------------
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