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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: MCI outages (summary)
On Jun 26, [email protected] wrote: > (I hope the formatting is OK. I'm not a Lotus Notes fan ...) Switch to a fixed-width font and you should be okay. > For those ISP/IBP's out there, can a BGP peer open a trouble ticket with > you to have a problem looked at? Or does the "paying customer" have to > open the TT. What if I can't get the "paying customer" to open up the TT If a peer is having trouble getting to one of our paying customers, I'd certainly open a ticket -- it's a real problem that needs to be fixed, so it doesn't matter if it was the customer or a peer or our monitoring system or some guy walking past on the sidewalk who noticed the sign on the door who tells us about it. Of course, I'd then immediately contact the customer to (a) make sure they know we're working on it, and (b) make sure they want it worked on. The customer always has a right to be down if they so choose. *grin* *********************************************************************** J.D. Falk voice: +1-415-482-2840 Supervisor, Network Operations fax: +1-415-482-2844 PRIORI NETWORKS, INC. http://www.priori.net "The People You Know. The People You Trust." ***********************************************************************
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