North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: MCI outages (summary)
In message <[email protected]>, "William Allen Simpson" writes: >>From: "Jeff Young" <[email protected]> >>you've been around long enough to know the drill, you call >>your upstream, he calls his, etc., etc., > >Actually, the "drill" is as follows: > > 1) makes sure it's not a problem with my upstream, that is singly homed > to MCI. It wasn't. > > 2) since my upstream is singly homed, they have no interest in solving > MCI routing problems, and refer all such calls to the MCI NOC. I think the traceroute fails at this hop. Outages work just like routing, you pay , X pays MCI, if your not happy you call X, X calls MCI, if X doesn't call MCI, then why would you buy service from them? This is the standard operator proceure, if there ever was one. (In this case X hasa circuit id, and the problem will get through to the correct noc people that can look up IP addresses, providing a bunch of bozo's are calling into the MCI noc pretending to be customers, wasting everyone's time. > 3) in this case, since the other site was known to me, call them and > see if they are experiencing a problem. Yes, they were having some > problems with MCI, too. They are also singly homed. > > 4) traceroutes clearly showed that it was an MCI problem. > > 5) call MCI NOC with information. > > 6) get shrugged off with a recommendation that I send my problem to > [email protected] This would be amazing if it were not so incredibly > stupid, since it was my inability to get my email that brought the > problem to my attention. > > >>you expect our >>front line noc to know you by name? > >Goodness gracious, while that personal touch can be pleasant, it is not >required. But, I do expect them to have an idea what the IP addresses >of their own routers are, and not have to go on hold to find out about >traceroutes.... > > >> From: Sean Donelan <[email protected]> >> If you've been around long enough, you remember the days when >> the MCI NOC used to flat-out refuse to do inter-provider referals. >> .From first-hand experience, I know they've told their customers to >> call the other provider directly, even when both networks involved >> were direct MCI customers. > >In my experience, most smaller NOCs refuse to do inter-provider >referrals these days. Too many levels. > > >> But I have accumulated a large collection of 1-800 >> numbers that I can use to call people I know by name :-). I prefer >> to go through channels, but when the channels don't work, I'm just >> as comfortable using any means necessary. >> >Same here. > >[email protected] > Key fingerprint = 17 40 5E 67 15 6F 31 26 DD 0D B9 9B 6A 15 2C 32 >[email protected] > Key fingerprint = 2E 07 23 03 C5 62 70 D3 59 B1 4F 5E 1D C2 C1 A2 > --- Jeremy Porter, Freeside Communications, Inc. [email protected] PO BOX 80315 Austin, Tx 78708 | 1-800-968-8750 | 512-458-9810 http://www.fc.net
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