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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: logging systems/software
> does anyone have any particular favorites for reasonable cost > logging/tracking systems for trouble reports, outage reports, customer > service problems, and complaints (such as might be received about spam > at an abuse address)? Here's a vote for RUST, the redesign of multireq, out of U of Utah CS. The direct decendant of NEU's req, it offers a lot of what a genuine job/trouble-tracking system needs to give to the people that will use it. It isn't very good for a managerial oversight of the 'call-duration' style, but for getting things done in-between shifts and distributed staff, it gets my solid vote. See ftp://ftp.cs.utah.edu/pub/rust. Current version is RUST v1.0b6pl0, from May 21, 1997. Cheers, -- Joe Provo, Network Architect 800.763.8111 x3006 Network Operations Center Fax 508.229.2375 UltraNet Communications, Inc. <[email protected]>
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