North American Network Operators Group

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Re: Domain Rant.

  • From: Eric Germann
  • Date: Thu Mar 20 22:32:13 1997

Not to mention the fact their automated pay by CC over the phone scam
doesn't recognize their invoice numbers...

At 07:01 PM 3/20/97 -0800, maillists wrote:
>> Add us to the list of 'paid and put on hold'.  We host, which
>> recently had the same thing happen.  You can guess what a burden it was to
>> finally get matters resolved.
>I know this does not exactly belong here, several
>of our customers have reported spending days on hold
>just trying to reach a person at Network Solutions so
>their paid domain will not go on hold. I have heard
>from three such customers just today morning.
>It is worse if you paid for more than one domain in
>a single credit card transaction. There is no email
>receipt or a record that matches the money paid to
>a specific domain name.
>If anyone has ideas how to get Network Solutions
>to fix this operational problem _now_, so these
>domains do not go off line, please post here.

Eric Germann				Computer and Communications Technologies
[email protected]			Van Wert, OH 45891
					Phone:	419 968 2640			Fax:	419 968 2641

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