North American Network Operators Group|
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Re: Domain Rant.
Not to mention the fact their automated pay by CC over the phone scam doesn't recognize their invoice numbers... At 07:01 PM 3/20/97 -0800, maillists wrote: > >> Add us to the list of 'paid and put on hold'. We host ipdmug.org, which >> recently had the same thing happen. You can guess what a burden it was to >> finally get matters resolved. > >I know this does not exactly belong here, several >of our customers have reported spending days on hold >just trying to reach a person at Network Solutions so >their paid domain will not go on hold. I have heard >from three such customers just today morning. > >It is worse if you paid for more than one domain in >a single credit card transaction. There is no email >receipt or a record that matches the money paid to >a specific domain name. > >If anyone has ideas how to get Network Solutions >to fix this operational problem _now_, so these >domains do not go off line, please post here. > > ============================================================================ ==== Eric Germann Computer and Communications Technologies [email protected] Van Wert, OH 45891 Phone: 419 968 2640 http://www.cctec.com Fax: 419 968 2641 Network Design, Connectivity & System Integration Services A Microsoft Solution Provider - - - - - - - - - - - - - - - - -