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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Broken US domain nameserver run by family-names.com
This is a report of a small-scale, but real, problem. I have
attempted to resolve this through channels and haven't gotten
anywhere.
Roughly 5-6 years ago, I registered orchard.medford.ma.us with the ISI
US domain registrar, as an MX record pointing at bloom-beacon.mit.edu.
I began using that address shortly thereafter for non-work-related
email.
At some point last summer, the medford.ma.us domain was delegated to
family-names.com.
Some time in the last 24 hours, the MX record served up mysteriously
changed to point at the non-existant host
bloom.beacon.mit.edu
and all my incoming mail started bouncing.
I became aware of this shortly before noon today.
All efforts to contact anyone at family-names.com have failed; they
have a phone number (which is answered by an answering machine) and
email (which hasn't been answered). I've been calling once an hour or
so for the past six hours and haven't yet gotten a response.
family-names.com is purportedly located at a business park in Roanoke,
VA:
% whois family-names.com.
Family Names, Inc. (FAMILY-NAMES-DOM)
2018 Electric Road, Suite 174
Roanoke, VA 24018
US
Domain Name: FAMILY-NAMES.COM
Administrative Contact, Technical Contact, Zone Contact, Billing Contact:
Barnes, Jody Jay (JJB18) [email protected]
540 772-1034
The errant servers are ns1.family-names.com and ns2.family-names.com
which appear to both be behind the same MS.UU.NET router in Miami,
Florida:
traceroute to ns1.family-names.com (208.199.236.8), 30 hops max, 40
byte packets
1 is1.bedfo.MA.tiac.net (199.0.65.27) 70.547 ms 69.026 ms 81.773
ms
2 core-fddi4-0.bedfo.MA.tiac.net (199.0.65.1) 75.132 ms 70.485 ms
67.667 ms
3 903.Hssi3-0.GW1.BOS1.ALTER.NET (137.39.135.113) 68.955 ms 74.218
ms 69.726 ms
4 Fddi0-0.CR1.BOS1.Alter.Net (137.39.35.2) 132.189 ms 77.84 ms
78.156 ms
5 103.Hssi4-0.CR1.ATL1.Alter.Net (137.39.30.70) 116.038 ms 108.339
ms 106.268 ms
6 109.Hssi4-0.GW1.MIA1.Alter.Net (137.39.31.10) 215.531 ms 126.527
ms 129.444 ms
7 Fddi0.AR1.MIA1.Alter.Net (137.39.33.5) 123.469 ms 123.53 ms
123.201 ms
8 Max5.Miami.FL.MS.UU.NET (207.76.6.138) 127.192 ms 126.031 ms
126.636 ms
9 208.199.236.1 171.087 ms 162.706 ms 150.055 ms
10 * * *
^C
Alternet customer service has not been helpful.
Anyone out there with a clue about this outfit or any suggestions on
where to go next?
Thanks in advance for any pointers..
- Bill
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