North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical RE: Cisco as Big Brother (Was Re: Cisco's AIP vs HSSI)
>One of the reasons that cisco has earned its place as Number One is >that, to my knowledge, cisco has never terminally screwed a client. >No other contender can make that claim with me. I've been screwed by >all of them, except cisco. They don't always give me what I want when >I want it, but they don't do fundamentally bad things like walking >away from the ISP market as Proteon did or wiping out their upper >management team as Wellfleet did from time to time. > > >--Kent I've had my problems with Cisco, and there have been many, however, I must say that when you poke them in the eye and say, "uhm, I've got a problem that needs fixing now!", the engineers pop out of the walls like that green thing in Ghostbusters. They slime things all up, and quickly pull a working solution out of the muck. In fact, I found myself at O'Hare Airport in Chicago early Sunday morning picking up two routers and a bunch of interface cards. Cisco had been working on an unidentifiable prblem, and decided that we may need to unload a couple of our routers so they zipped out a couple of extra routers to us, along with an engineer. Anyway, I know that I can count on their customer support organization to immediately respond to my needs. The ONLY other company I ever worked with that offered (and met) this level of support was HP. Chris - - - - - - - - - - - - - - - - - |