North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Building Evacuation [Re: BBN outage]
On Mon, 14 Oct 1996, Kent W. England wrote: > One thing constructive I would note that I haven't seen yet > is that while one can imagine many awful scenarios where your > lovely NOC is absolutely leveled (*) by a horrendous accident, > it is much more likely that your NOC will be forced to evacuate > for some "trivial" reason. Perhaps asbestos. Perhaps a gas main > leak in the street. Perhaps the fire alarms just keep going off. > Perhaps the power went off and the fire marshall won't let anyone > stay in the building without elevator power. It might very well > have been the case that had BBN had a backup generator they might > still have been forced to evacuate the building, if the fire dept > was paying attention. Ah, ya, but when I leave my POP I don't shut off the gear, so what if BBN staff had to leave (if there were any at that POP), the gear would be up and that is what counts. > You have to remember that it's harder to keep people in a given > building than it is to safeguard the equipment there. You always > have to be ready to send your NOC operators packing with a cell > phone and a laptop for up to 48 hours, in case the building has > to be evacuated for one of a dozen reasons. You should have > a backup call center with an ACD set up in some other city or > a contract with someone for a backup service. Right, this is why we build a 2 or more NOCs, and have them all up all the time. Nathan Stratton CEO, NetRail, Inc. Tracking the future today! --------------------------------------------------------------------------- Phone (703)524-4800 NetRail, Inc. Fax (703)534-5033 2007 N. 15 St. Suite 5 Email [email protected] Arlington, Va. 22201 WWW http://www.netrail.net/ Access: (703) 524-4802 guest --------------------------------------------------------------------------- "Therefore do not worry about tomorrow, for tomorrow will worry about itself. Each day has enough trouble of its own." Matthew 6:34 - - - - - - - - - - - - - - - - -
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