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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Netcom Issues
> I'm seeing alot of problems with Netcom, and I can't seem to get > any info from them, the net, or the normal grapevine. > > Anyone have any info to share? Would this be a good time to remind folks that Stan Barber set up a list to discuss methods of inter-provider service outage notification at the last NANOG. Subscribe by sending a message to [email protected], with "subscribe" in the body of the message. Hopefully folks will begin to realize it is in their own self-interest to let folks know when things aren't working. Its hard to work on fixing the problem when all your phone lines are swamped with customers (and other providers) telling you things aren't working. Not even AT&T has enough telephone operators to handle all the calls when their network goes down. So far I've come up with two models. Telephone model: inband notification, such as a busy signal. The ideal would be for a way to wedge an explaination into the ICMP unreachable message. This is similar to the phone company putting a message "You call can't go through because of an earthquake in the area" instead of just a busy signal. Airline model: out-of-band notification, such as the arrivals/departures displays at airports. Query some (hopefully distributed) database for current network information for each network. This is similar to the airport flight displays that say on-time, boarding, delayed, crashed for each flight. Remember, if you don't provide the information, your competitors will make something up. I've already seen one posting that (falsely) claimed NETCOM went out of business. -- Sean Donelan, Data Research Associates, Inc, St. Louis, MO Affiliation given for identification not representation - - - - - - - - - - - - - - - - -
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