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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: I-D (Re: Out of date contact information )
On Mon, 6 May 1996, Curtis Villamizar wrote: > At least with ANS "trouble" and "noc" are not synonymous. NOC is lots > of people involved in network operations and normal trouble reporting > (can't get there from here reporting) need not bother the whole group. > Trouble is the current NOC staff on duty and are supposed to respond > immediately to mail in the trouble mailbox, usually openning a trouble > ticket and diagnosing the problem, in doing so starting the 15 minute > escallation timer for the oncall engineer. They also in practice > respond immediately to mail in the NOC mailbox, but then a lot of > people not on duty have to delete the mail when they come on call > which just makes more work. > > If other providers have the same conventions or agree that these > conventions are usefull, then write them up however you like (more > briefly than I have done would be nice). Perhaps someone could collect the NOC practices and contact points for the major NSP's and write it up as an informational RFC. Michael Dillon Voice: +1-604-546-8022 Memra Software Inc. Fax: +1-604-546-3049 http://www.memra.com E-mail: [email protected] - - - - - - - - - - - - - - - - -
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