|
North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: I-D (Re: Out of date contact information )
In message <[email protected]>, Paul A Vixie writes: > > 3.2. Protocol Independent Addresses > > Address Operations Area Example Usage > -------------------------------------------------------------- > abuse Customer Relations Inappropriate public behaviour > noc Network Operations Network infrastructure problem > trouble Network Operations Synonym for ``noc'' > support Customer Support Product or service not working At least with ANS "trouble" and "noc" are not synonymous. NOC is lots of people involved in network operations and normal trouble reporting (can't get there from here reporting) need not bother the whole group. Trouble is the current NOC staff on duty and are supposed to respond immediately to mail in the trouble mailbox, usually openning a trouble ticket and diagnosing the problem, in doing so starting the 15 minute escallation timer for the oncall engineer. They also in practice respond immediately to mail in the NOC mailbox, but then a lot of people not on duty have to delete the mail when they come on call which just makes more work. If other providers have the same conventions or agree that these conventions are usefull, then write them up however you like (more briefly than I have done would be nice). Another common mailing list is [email protected] This is intended more for technical routing questions or to resolve routing issues between providers. This is more for routing design issues so immediate response should not be expected on this list. Any "routing is broken" messages should go to trouble, so they need to they can page the people that can fix it rather than let it sit in some engineer's mailbox. It would be great if later you could include some of the NIC and IRR mailboxes. Maybe next revision. For example: auto-dbm Automated Registry Register routing objects except MCI - [email protected] Only problem is I don't think there is consistency in the address registries and routing registries use of mail aliases. Maybe this could go on the RA web page and when there is better consistency, put this in an RFC. Curtis - - - - - - - - - - - - - - - - -
|