North American Network Operators Group

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Re: looking for suggestions on a PD work ticketing system to give to ISPs

  • From: Barry L James
  • Date: Wed Feb 07 12:42:17 1996

I have looked at a Problem/Ticket Tracking database with an integrated
suite of tools that seems to hold some promise.  It's Tower Concept's
Razor Suite.  You can get more info from:

>From the page:

"The issues program could be considered the heart of the Razor package.
It's a highly configurable problem tracking system, wherein locally
defined problem forms present themselves on screen as X Windows,
employing text fields, text windows, check boxes, choices, etc, for
whatever information is important to your work."

The last time I checked there was a demo version available.


Senior Internet Engineer
Mikrotec Internet Services, Inc.