North American Network Operators Group

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Re: Service Problems

  • From: Vadim Antonov
  • Date: Wed Dec 20 05:46:16 1995

Now, that i'm not in the ISP business -- 

*all* large ISPs have the same "small" problem, namely the
complete lack of understanding of the current workforce market
by the management.  There are only few people in the world who
really know how the global routing works, and some of them
already worth more than average Joe Banana telco tech will make
for his entire life.  Needless to say that they don't work for
telcos, so those who still do have something to think about.

In my practice, leaving a large ISP by members of engineering or
operational staff causes rather steep increases in their income.
On the other hand, engineers having compensation bigger than
their managers is something unheard of in the telco corporate
culture, and so is trusting engineers to do planning, without
the "benefit" of last-year-plus-five-percent beancounting.

Those who stay are either young enough to work just for fun, or
have other reasons (immigration status, etc) to stay.  Of course,
incompetents tend to stay till pensions.


PS Although i post from a Sprint accound i do not work or speak

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Date: Tue, 19 Dec 1995 23:15:57 -0800 (PST)
From: Nikos Mouat <[email protected]>
To: William Allen Simpson <[email protected]>
cc: [email protected]
Subject: Re: Service Problems
In-Reply-To: <[email protected]>
Message-ID: <[email protected]>
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Status: R

> On the other hand, I have been very pleased with MCI NOC.  Yes, MCI has
> some problems too, but they even CALLED BACK to let me know when
> _another_ provider (PSI) had fixed the problem that I reported, rather
> than me trying again every 10 minutes to see if it was fixed yet.  That
> kind service overwhelmed me with joy and brought tears to my eyes!

If it makes you feel better, I put in a trouble ticket with MCI approx 
29hours ago. it was not a complete outage, but the problem i was trying 
to talk to a tech about had an hour or so prior caused a serious 
outage on my mci connection - I would prioritize it as important, not 
urgent. the person who took the trouble ticket asked me if it would be 
"ok to take the circuit down for testing" - the problem i was trying to 
get resolved was related to peering.. go figure.. I still haven't heard 
back from MCI.. UUNET on the other hand I managed to get a call through 
to a tech there immediately... I've given up on trying to get through to 
MCI.. I've had nothing but good experience with them on the physical 
circuit level.. and the routing guys installing the circuit were great.. 
but trying to get a [routing] tech on the phone for trouble issues just