North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Sprint Service Problems
On Tue, 19 Dec 1995, Melise wrote: > Mr. Lewis, > > If you are a Sprint customer and are not calling these service lapses to their > Network Management Center's attention, you are not giving them the opporturnity > to serve you properly. > > Escalate the problem. Well, when you call and you get some brand new temp (who sometimes I actually know irl and they can barely /spell/ computer) who says, "Uhm, we aren't having a problem". You then explain the problem to them and they go "Routing loop?" at which point you explain what a routing loop is so that they can write an intelligible trouble ticket, at which point you get in a queue where you get a call back by someone who at least know that Cisco makes routers an hour later, well, it doesn't inspire confidence (It does, however, inspire run on sentences). I stopped calling in anything except the most major of problems months ago (It was pointless, nothing got fixed unless I stayed on the phone long enough to actually teach the people what a router was, how the internet worked and then got ecalated, after about the third escalation I would get someone reasonably competent and they would fix it in ten seconds. I let someone else waste their time in the hold queue now.) Yes, I have bad feelings towards sprint. When they make a backbone that works then they should come back to the internet. As seen in sig files everywhere, "The internet was built to survive a nuclear strike? It can't even survive Sprint." > > > respectfully, > > Melise Jones > Sustaining Engineer > BBN Systems and Technologies >
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