North American Network Operators Group

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Re: Trouble Ticket Systems

  • From: net99
  • Date: Thu May 04 15:33:36 1995

> I'm looking for recommendations for a good trouble ticket system for a 
> NSP/ISP.  Nothing fancy required, just somthing solid and easy to use.
> I'd like to hear what others are using.

We are using Remedy.  It's highly configurable, easy to use, and works 
extremely well.  It's a little pricey, but well worth it.


Dave Siegel, Director of Engineering
Network (99) Operations Center
(800)638-9947  			(602)249-1190 after hours
[email protected]