North American Network Operators Group|
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Re: IP provider performance measurement BOF
I would think that having some kind of uniform measuring stick for providers is a good thing, not a bad one. I think customers would welcome some kind of Triple-A Guidebook or some such. Now, I am not saying developing such a thing would be easy, but I do think it is worthwhile. That being said, I do agree with Sean that such an effort needs to be driven by the realities of the provider business (as that changes every microsecond almost!). Not all providers are in the same business and some provision would need to be made to help define the various markets and develop mechanisms for evaluation that includes things like customer-support, business services, as well as engineering and operations. -- Stan | Academ Consulting Services |internet: [email protected] Olan | For more info on academ, see this |uucp: bcm!academ!sob Barber | URL- http://www.academ.com/academ |Opinions expressed are only mine.