Bill Nash wrote:
>
> On Sat, 16 Feb 2008, Kim Onnel wrote:
>
>> I am looking for defining what are skills needed in people that will
>> work in
>> an ISP's operational/NOC environment as Network Engineers.
>>
>> In my humble experience, i have came across people that i just feel
>> they are
>> not right for such technical jobs, people would act and take their golden
>> fingers to the devices without logic and others who has more of a
>> structured
>> approach to solving problems and thinking, some that will crank under
>> pressure and just loose it and others who will act rationally.
>>
>> Please correct me if i am wrong and if you believe such skills could be
>> gained by time/training?
>
> I think you're talking very generally about the 'cowboy' type of
> operators who will reboot first, and then troubleshoot if that doesn't
> fix it. There are also the territorial types who feel threatened in the
> face of outside ideas or questions.
>
> Speaking as a volatile loudmouth (in recovery), I do think that
> interpersonal skill training, or at least practice, is useful for folks
> to be able to inter-operate both with other people, and other network
> operators. The single most useful troubleshooting skill anyone can bring
> to the table is a good pair of ears and a willingness to use them. With
> that as a base, you can move on to good teamwork and best practices.
>
> As cliche as it may seem, I readily recommend 'Negotiating for Dummies'
> as reading for anyone who doesn't want to be the person that no one can
> work with. It works great when given as an anonymous gift, too.
>
> - billn
>