North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical RE: outage/maintenance window opinion
> -----Original Message----- > From: [email protected] [mailto:[email protected]] On > Behalf Of Luke Parrish > Sent: Wednesday, March 30, 2005 11:29 AM > To: Pete Templin > Cc: [email protected] > Subject: Re: outage/maintenance window opinion > > > > In this situation we were expecting to be done for the > majority of the > maintenance window, but yes I see your point. However I block > out a 3 hour > window for maintenance because the activities I am performing on the > network could easily cause a longer service outage than > planned as we all > know. So if I plan for a 4 hour window but only expect 20 minutes of > downtime that actually turns into 3 hours, as long as it is > inside the > maintenance window specified then it should not go against > outage minutes. > It was done in the window for a reason... > > ?? > Luke I'd agree that as long as it's back up before the end of the window, you're covered. However, if the outage extends beyond the end of the window, I would take the the position that made me look worst. That shows how seriously you take your maintenance window, and I think this kind of integrity gives you credibility later. Lee > > > At 02:05 PM 3/28/2005, Pete Templin wrote: > >Luke Parrish wrote: > >>Trying to get clarification on an issue. > >>Maintenance/outage window is 2:00AM to 5:00AM, during the window the > >>router we are working on fails and does not come back > online until 8:00AM. > >> From a outage reporting/documentation standpoint is the > outage start > >> time 2:00AM or 5:01AM since 5:01AM is when the maintenance > window and > >> planned outage was over... > > > >To a small degree, it depends on how long you anticipated > the outage to > >be. Were you expecting a three-hour tour^h^h^h^houtage, or > something > >shorter but opened a big window to give you flexibility on > when to do > >it? I would say that a fifteen-minute expected impact means > the outage > >started at 2:15AM (or fifteen minutes after your work > interrupted services). > > > >My $0.005, > > > >pt > > Luke Parrish > Centurytel Internet Operations > 318-330-6661 > |