North American Network Operators Group
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Re: Need routing engineer from Verio

  • From: john heasley
  • Date: Sun Feb 27 20:58:43 2000 
On Sun, Feb 27, 2000 at 08:36:01PM -0500, David Diaz wrote:
> 
> Well it's happened again.  It was easy to see this one coming.  I 
> think we all know when and what we should post.  It's important to 
> try and email and yes even a PHONE call the the repective NOC.  That 
> is why we have them 24x7 with lots of fancy screen.
> 
> What I think is import for the new engineers is to have a list of 
> those phone numbers handy.  Lauren Nowlin was nice enough to import 
> her list of every noc into my Palm.  I think it would be wonderfully 
> useful to make such a Palm list public so every engineer can have it 
> handy everywhere they are.
> 
> Backbone web sites dont always do a job of making the number easy to 
> find.  Not to mention when we experience an outage with that backbone 
> we cant reach the web page.

a web page exists with a list of contacs for many of the NOCs.
http://puck.nether.net/netops/

> Just wanted to turn something negative into a possible positive. For 
> the record Randy responded within minutes.  Impressive.
> 
> dd
> 
> 
> 
> 
> At 3:40 PM -0800 2/27/00, Rizzo, Mark wrote:
> >Yes, I did send to peering and noc a few minutes later.  I was not sure how
> >quickly the peering email addressed was polled so I was looking for some
> >help sooner from a clueful person on this list.  (Which I have mostly
> >received, minus the few requisite hate mails)
> >
> >Mark
> >EA.COM
> >
> >-----Original Message-----
> >From: TTSG [mailto:[email protected]]
> >Sent: Sunday, February 27, 2000 2:53 PM
> >To: [email protected]
> >Cc: [email protected]; [email protected]
> >Subject: Re: Need routing engineer from Verio
> >
> >
> >  >
> >  >
> >  > > Hello, I need to contact someone from Verio that can help me sort out a
> >  > > routing issue between Verio and my company.
> >  >
> >  > posted two minutes after mail sent to [email protected] and no mail sent
> >to
> >  > [email protected]  brilliant.
> >  >
> >	Ya blame him?  With the response times and cluelessness factor I've
> >run
> >into with various Verio departments, I'm suprised he bothered at all.
> >
> >			Tuc/TTSG
> 
> 
> Thank you,
> David Diaz
> Chief Technical Officer
> Netrail, Inc
> 
> email:   [email protected], [email protected]fla.net, [email protected]
> pager: [email protected]
> NOC: 404-522-1234
> Fax:    404 522-2191
> 
>   -----------------------------------
> Build 1:	 46 cities nationwide -- COMPLETE
> Build 2: 	 80 OC48s Nationwide [no typo]
> 
> 
> ++ FAILURE IS NOT AN OPTION! ++
> ------------------------------------