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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: OUTAGE: DACS failure in USWEST/spokane
[email protected] (Roeland M.J. Meyer) writes: >After five years of dealing with USworst ... dumb management. Those guys >couldn't find a clue in a clue factory. The Colorado Public utilities The reason I asked is the "problem" doesn't seem to be confined to USWEST. I've experienced the DACS problem with different RBOCS and several inter-exchange carriers. So I don't think it is just a USWEST issue. I don't know the DACS vendor used in the various incidents, so there may be a correlation by equipment vendor. In this incident, it turned out not to be a DACS problem, but a power problem. Nevertheless, my initial comments did cause a number of people to go Hmm? I received a several responses. From the anedoctal reports, something seems amiss. Several people reported a detectable up-tick in DACS related problems this year. Was there some sort of upgrade everyone installed their DACS in the last year? Even if it is just customer service reps playing the "Wheel of Excuses," there is usually some problem trend which leads them to start using a particular problem to close trouble tickets. Most customer serice reps wouldn't know a DACS if it fell on them. Someone must be using the term in their presence. -- Sean Donelan, Data Research Associates, Inc, St. Louis, MO Affiliation given for identification not representation
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